Refund and Returns Policy

Effective Date: [6-30-26)

This Refund and Returns Policy applies to all purchases made through COROCO Coffee Wholesale, operated by COROCO Coffee Roaster Collective (“COROCO,” “we,” “our,” or “us”).

By placing an order through this website, you agree to the terms of this policy.

1. All Sales Are Final

All wholesale coffee sales are final.

Because coffee is a food product, COROCO cannot accept returns of coffee once it has left our possession. This includes coffee that has been picked up, delivered, shipped, transferred to a customer, or otherwise released from COROCO.

For food safety, quality control, and resale integrity reasons, returned coffee cannot be restocked or resold. Therefore, COROCO does not accept returns, exchanges, or credits for coffee products once an order has been fulfilled or released.

2. No Returns of Coffee Products

COROCO does not accept returns of:

  • Whole bean coffee
  • Ground coffee
  • 5 lb wholesale coffee bags
  • Special order coffee
  • Roasted-to-order coffee
  • Opened or unopened coffee products
  • Coffee that has been picked up, delivered, shipped, or otherwise transferred to the customer

This policy applies regardless of whether the product remains sealed, unopened, unused, or in its original packaging.

3. No Guarantee of Refund, Credit, or Replacement

Submitting a concern, complaint, or request does not guarantee a refund, credit, replacement, exchange, discount, or other remedy.

Any refund, replacement, credit, or other adjustment is offered only at COROCO’s sole discretion.

COROCO reserves the right to deny any request for a refund, return, credit, exchange, or replacement for any reason, including but not limited to customer ordering errors, changes of mind, over-ordering, failure to pick up an order, improper storage after pickup or delivery, dissatisfaction based on taste preference, or issues outside COROCO’s control.

4. Customer Ordering Responsibility

Customers are responsible for reviewing all order details before submitting payment, including:

  • Product selection
  • Roast or blend selection
  • Grind option
  • Quantity
  • Pickup, delivery, or shipping details
  • Billing information
  • Contact information
  • Any notes or special requests

COROCO is not responsible for customer errors made during ordering.

If you believe an order was submitted incorrectly, contact COROCO as soon as possible. We may be able to make changes before the order is roasted, packed, fulfilled, or released, but changes are not guaranteed.

5. Pickup Orders

For pickup orders, the customer is responsible for picking up the order within the communicated pickup window or agreed timeframe.

Once an order has been prepared for pickup, COROCO may not be able to cancel, change, refund, or credit the order.

Orders not picked up in a timely manner may still be considered fulfilled and are not guaranteed to be eligible for refund, replacement, or credit.

6. Shipping, Delivery, and Third-Party Handling

If an order is shipped, delivered, or handled by a third-party carrier, delivery service, courier, or other third party, COROCO is not responsible for delays, loss, theft, damage, misdelivery, weather exposure, carrier errors, incorrect addresses, or other issues occurring after the order leaves COROCO’s possession.

Shipping or delivery charges, when applicable, are non-refundable unless COROCO determines otherwise in its sole discretion.

Customers are responsible for providing accurate shipping, delivery, and contact information.

7. Product Quality Concerns

COROCO takes product quality seriously. If you believe there is a problem with an order, you must contact us promptly after receiving the order.

Quality concerns must be submitted within 48 hours of pickup, delivery, or receipt of shipment.

To review a quality concern, COROCO may require:

  • Order number
  • Customer name and business name
  • Description of the concern
  • Photos of the product and packaging
  • Lot, roast, or label information if available
  • Any other information reasonably requested by COROCO

Failure to provide requested information may result in denial of the request.

COROCO will review concerns on a case-by-case basis. Any remedy, if offered, is at COROCO’s sole discretion.

8. Taste Preferences and Brewing Variables

Coffee flavor can be affected by brewing method, grind size, water quality, equipment condition, recipe, storage, and customer preference.

COROCO does not guarantee that every coffee will meet every individual taste preference or brewing expectation.

Dissatisfaction based on taste preference, brewing results, grind preference, or product selection does not automatically qualify for refund, credit, replacement, or exchange.

9. Storage After Pickup or Delivery

Customers are responsible for proper storage and handling of coffee after pickup, delivery, shipment, or transfer.

COROCO is not responsible for product quality issues caused by improper storage, exposure to heat, moisture, air, odors, contamination, pests, sunlight, or any other conditions after the product leaves COROCO’s possession.

10. Order Cancellations

Wholesale orders may be roasted, packed, or prepared after purchase.

Cancellation requests must be submitted as soon as possible. COROCO may deny cancellation requests if the order has already been roasted, packed, prepared, scheduled, fulfilled, or otherwise processed.

Cancellation approval is not guaranteed.

11. Chargebacks and Payment Disputes

Customers agree to contact COROCO directly before initiating a chargeback, payment dispute, or payment reversal.

COROCO reserves the right to suspend or terminate wholesale account access for customers who initiate improper chargebacks, repeated disputes, or payment reversals.

12. Account Access

Wholesale access is a privilege and may be approved, denied, suspended, or terminated at COROCO’s discretion.

COROCO reserves the right to refuse future orders, suspend account access, require alternate payment terms, or end a wholesale relationship if a customer violates this policy, abuses the refund process, initiates improper disputes, fails to pick up orders, provides inaccurate information, or otherwise creates unreasonable business risk.

13. Policy Changes

COROCO may update this Refund and Returns Policy at any time.

The version posted on this website at the time of purchase will generally apply to that purchase, unless otherwise required by law.

14. Contact

For order concerns, contact:

COROCO Coffee Wholesale
COROCO Coffee Roaster Collective
224 S. California Street
Sycamore, IL 60178