Privacy Policy

Effective Date: 6-30-26

This Privacy Policy explains how COROCO Coffee Wholesale, operated by COROCO Coffee Roaster Collective (“COROCO,” “we,” “our,” or “us”), collects, uses, stores, and protects information submitted through this wholesale website.

By using this website, submitting a wholesale account request, creating an account, placing an order, or contacting us through this site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that is voluntarily submitted to us through this website, including but not limited to:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Shipping or pickup information
  • Business address
  • Wholesale account request information
  • Resale certificate, tax exemption certificate, or related business documentation
  • Order details
  • Customer notes or messages
  • Account login information
  • Payment-related transaction details

We may also collect technical information automatically through the website, including browser type, device information, IP address, pages visited, referring pages, and general website usage data.

2. How We Use Information

We use submitted information only for legitimate business purposes related to operating COROCO Coffee Wholesale, including:

  • Reviewing wholesale account requests
  • Verifying business/customer information
  • Reviewing resale or tax exemption documentation
  • Creating and managing customer accounts
  • Processing wholesale orders
  • Communicating about orders, fulfillment, pickup, delivery, shipping, payment, or account status
  • Sending order confirmations and account-related emails
  • Maintaining business records
  • Preventing fraud, misuse, spam, or unauthorized access
  • Improving website function and customer experience
  • Complying with legal, tax, accounting, or regulatory requirements

Submitting a wholesale account request does not guarantee approval. COROCO reserves the right to approve, deny, suspend, or remove wholesale account access at our discretion.

3. Wholesale Account Requests and Tax Exemption Information

Wholesale account requests may require business information and resale or tax exemption documentation.

This information is used to evaluate whether a customer qualifies for wholesale access, tax-exempt purchasing, or other account privileges. COROCO may request additional documentation before approving or continuing wholesale account access.

COROCO reserves the right to deny or suspend wholesale access if information is incomplete, inaccurate, expired, unverifiable, or inconsistent with our wholesale policies.

4. Payment Information

Payments are processed through third-party payment providers, including Stripe and/or WooCommerce-supported payment services.

COROCO does not store full credit card numbers on this website. Payment information is handled by the payment processor according to its own security and privacy practices.

We may receive limited payment-related information, such as transaction status, payment method type, transaction ID, billing details, and confirmation that payment was completed, failed, refunded, or disputed.

5. How We Share Information

COROCO does not sell customer personal information.

We may share limited information only when necessary to operate the business, including with:

  • Website hosting providers
  • Payment processors
  • WooCommerce, Stripe, and related eCommerce tools
  • Email delivery providers
  • Shipping, delivery, or fulfillment providers
  • Tax, accounting, legal, or business advisors
  • Security, fraud prevention, or website maintenance providers
  • Government, regulatory, legal, or law enforcement authorities if required by law

We may also disclose information when we believe it is necessary to protect COROCO, Karen Weckerly, our employees, customers, website, business operations, legal rights, financial interests, or property.

6. Email Communications

By submitting a form, creating an account, or placing an order, you authorize COROCO to contact you by email about your account, order, payment, fulfillment, pickup, delivery, shipping, or wholesale request.

Transactional emails are necessary for account and order operations and may not include an unsubscribe option.

If we ever send marketing emails, those emails will include a way to unsubscribe where required.

7. Cookies and Website Tracking

This website may use cookies and similar technologies to support website functionality, account login, cart behavior, checkout, analytics, security, and website performance.

Cookies may be used to:

  • Keep users logged in
  • Maintain cart and checkout information
  • Protect against spam or abuse
  • Understand website traffic
  • Improve website performance

You may adjust browser settings to block or delete cookies, but some website features may not function correctly without them.

8. Data Security

We take reasonable steps to protect information submitted through this website. However, no website, email system, payment system, hosting platform, or internet transmission is completely secure.

By using this website, you acknowledge that information submitted online is provided at your own risk.

COROCO is not responsible for unauthorized access, disclosure, loss, or misuse of information caused by factors outside our reasonable control, including third-party platform issues, hosting failures, payment processor issues, email compromise, malware, user error, or unauthorized access to a customer’s own account or device.

9. Customer Responsibilities

Customers are responsible for maintaining the confidentiality of their account login credentials.

You agree not to share your wholesale login with unauthorized users. You are responsible for activity conducted through your account unless caused by COROCO’s direct misconduct.

If you believe your account has been compromised, contact us promptly.

10. Data Retention

We may retain customer, account, order, tax, and business records as long as necessary for legitimate business purposes, including accounting, tax, legal, order history, customer service, fraud prevention, dispute resolution, and wholesale account management.

We may retain certain records even after an account is closed if needed for legal, tax, accounting, security, or business reasons.

11. Access, Correction, and Deletion Requests

You may contact us to request access to, correction of, or deletion of certain personal information.

We may decline or limit requests when information must be retained for legal, tax, accounting, order fulfillment, security, fraud prevention, dispute resolution, or legitimate business purposes.

To request an update or correction, contact us using the information below.

12. Children’s Privacy

This website is intended for business and wholesale use. It is not directed to children.

We do not knowingly collect personal information from children under 13. If we become aware that information has been submitted by a child under 13, we may delete it.

13. Third-Party Websites and Services

This website may link to third-party websites, platforms, payment processors, delivery providers, or services.

COROCO is not responsible for the privacy practices, security, content, policies, or actions of third-party websites or services. Use of third-party services is subject to their own terms and privacy policies.

14. Changes to This Privacy Policy

COROCO may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted means you accept the revised Privacy Policy.

15. Contact

For privacy-related questions or requests, contact:

COROCO Coffee Wholesale
COROCO Coffee Roaster Collective
224 S. California Street
Sycamore, IL 60178